49 years in business · Family & veteran owned · A+ BBB · Georgia & Florida
Established in 1977 · Family & Veteran Owned · A+ BBB
Own It
Run to the Fire: We don't sit on the sidelines. When faced with challenges, we head straight toward them immediately and decisively.
Fix the Issue, Skip the Blame: No pointing fingers. We focus entirely on finding the solution.
Grow through Accountability: Own mistakes, learn from them, and move forward.
Live the Golden Rule: Every employee, customer, and vendor gets the same dignity and respect you'd want for yourself. No exceptions.
Highest Standards, Every Time: No cutting corners when it's hard, no coasting when it's easy.
Give Back: Support the people and the community in which we live.
Lead with Faith
Family First
Each Role is Essential: Value the people who schedule the jobs, process the invoices, and keep operations running. Call out their contributions directly and often.
Give Real Feedback: Don't just hand out empty praise. Take people seriously by giving them the honest, constructive feedback they need to grow and succeed.
No Inner Circles: From the field techs to the owners, we are all on the same team.
Every Person Matters
Prioritize Family: We never force anyone to choose between a paycheck and their loved ones. When life happens, we flex, adapt, and work around it.
Know the Person, Not Just the Position: We make it a priority to know people's names, understand their lives, and look out for one another when someone is carrying a heavy load.
We Stand Together: Protect and support every teammate with genuine care and respect.
Earn the Relationship
Go the Extra Mile: Don't just check the boxes. Show up for the customer in ways they don't expect.
Play the Long Game: Make decisions that keep the customer coming back for life, not what's easiest or most profitable right now.
No Sugarcoating: Honesty builds trust. Give customers what they need to hear, not just what they want to hear.
Our Core Values
Same skills. A very different day.
Sound Familiar?
(The Old Way)
How it Works at Banks Boiler
(The Banks Way)
Jobs are half-planned. You figure out the scope on site.
You arrive without the parts you need.
You take the heat for sales and office mistakes.
You make wasted trips because no one coordinated with the customer.
Junior techs call you all day for help.
Customers blame you for poor communication.
You bring in new business but don't benefit from it.
Jobs are fully planned and reviewed with you before assignment.
Parts are received and validated against job requirements before you are dispatched.
Our dedicated Account Management Team delivers the highest levels of customer service, so you are not left facing an unhappy customer.
Appointments are confirmed and coordinatedup front by our Account Managers, supported by GPS enabled en-route notifications.
A formal vendor-specific training program and two-person teams take the pressure off.
Our Account Managers call the customer before and immediately after each service appointment, so customers are fully informed.
Our technician bonus plan rewards you for new business.